Shipping is free on all orders within the United States (USA).

Processing time for all orders is between 1 to 3 business days (Monday–Friday).

After processing, shipping takes 5 to 10 business days (Monday–Friday) for all orders.

Once your order has shipped, you’ll receive a tracking number via email. You can use this number on our Tracking page to follow your order’s journey.

You can contact us via Live Chat, email at support@pawtori.com or call us at +1 (308) 230-3518. We’re available Monday through Friday, from 9:00 AM to 6:00 PM EST.

We provide detailed descriptions, dimensions, and sizing details on each product page to help you pick the best fit for your pet. We recommend checking your pet's measurements and weight against the listed specifications. If you're unsure or have specific questions, our customer service team is happy to offer personalized advice.

Materials vary by product, so each item is made from the material best suited to its purpose. You'll find durable, easy-to-clean fabrics in our beds and blankets, non-toxic rubber and reinforced stitching in our toys, and food-safe materials in our feeding essentials. The exact composition for each item is listed in the "Material" line on its product page, this is the most accurate source for that specific piece.