About Us

Pawtori was founded on a simple belief: caring for your pet should never mean choosing between quality and a price that makes sense.

Inspired by the unconditional bond between people and their animals - that quiet, everyday loyalty that asks for nothing in return - we curate collections designed to make life with your pet easier and happier. From cozy beds and durable toys to practical feeding essentials and thoughtful accessories, every item in our store is chosen to support the comfort and wellbeing of the companions who mean the most to you.

We believe real value isn't about buying more; it's about choosing products that keep your pet safe, comfortable, and thriving.

At its heart, Pawtori is a family passion.

My wife and I founded Chicbae LLC (the business behind Pawtori) with a shared vision: to build a store that prioritizes quality and care over cheap, throwaway pet goods. Based in Wyoming, we are a dedicated team that handles every aspect of the business with personal attention.

Because we are a family-owned business, every order matters to us. We don't just want to sell you pet supplies; we want to help you give your companion a happier, healthier everyday life.

Trust is built on honesty. Here is exactly what you can expect when you shop with us:

• Curated Quality: We are rigorous about details. We hand-pick every item, and if a product isn't something we'd trust with our own pets, it doesn't make it to our store.
• Honest Timelines: We believe good things are worth waiting for. Please allow 1-3 days for us to pack your order, followed by 5-10 business days for shipping. We appreciate your patience and promise to keep you updated every step of the way.
• Real Support: Customer service isn't an afterthought. If you have a question, you will receive a personal, thoughtful reply from our team - we are here to actually help.

Whether you need help choosing the right product, assistance with a return, or just want to share how your pet is doing, our lines are open.

Email: support@pawtori.com
Phone: +1 (308) 230-3518
Live Chat: Available Mon-Fri, 9am - 6pm EST

Legal Entity: Chicbae LLC
Administrative Address:
5880 Enterprise Dr, 2nd Floor, Ste 4
Casper, WY 82609 USA